YOUR DATA, YOUR RIGHTS

Privacy Policy

We're pretty straightforward about how we handle your info. No corporate double-talk here - just honest details about what we collect and why.

Last Updated: October 29, 2025

PIPEDA Compliant

Canadian Privacy Standards

Secure Data

Encrypted Storage

Your Rights

Access & Control

No Spam

Opt-out Anytime

The Straight Goods

Look, we get it - nobody actually enjoys reading privacy policies. But since you're trusting us with your high-end ride, you probably wanna know what we're doing with your personal details. Running a luxury auto shop in Vancouver means we collect some info to keep your vehicle running smooth and your service records organized. We're not in the business of selling data or spamming you with nonsense. This policy breaks down what we collect, why we need it, and how we keep it secure.

We're not trying to build some creepy database here. We collect what we need to fix your car and keep you in the loop. Here's the breakdown:

  • Contact Details - Your name, phone number, email. Pretty basic stuff so we can reach you when your BMW's ready.
  • Vehicle Information - Make, model, VIN, year, mileage. We need this to order the right parts and track service history.
  • Service Records - What we've done to your car, when, and what parts we used. Crucial for warranty work and preventative maintenance.
  • Payment Info - We process payments through secure systems. Credit card details aren't stored on our end.
  • Website Activity - Standard stuff like IP addresses, browser type, pages visited. Helps us keep the site running smooth.
  • Photos & Documentation - Sometimes we'll snap pics of your vehicle's condition or specific issues. All kept confidential in your file.

We're not trying to be nosy - everything we collect serves a purpose for keeping your luxury vehicle in peak condition:

  • Service Delivery - Obviously, we need your info to actually work on your car and let you know when it's done.
  • Maintenance Reminders - We'll shoot you a heads-up when you're due for oil changes or scheduled services. Keeps your Porsche happy.
  • Appointment Scheduling - Gotta have your contact details to confirm bookings and send reminders.
  • Billing & Invoicing - Self-explanatory. We need to get paid, you need receipts for your records.
  • Warranty Documentation - Keeping detailed records protects both of us if there's ever a question about covered work.
  • Service Improvements - Understanding what services you need helps us stock the right parts and train our techs better.

Let's be crystal clear - we're not selling your data to sketchy marketing companies or spammers. That's not our game. But there are a few specific situations where we might need to share limited information:

  • Parts Suppliers - Sometimes we need to share your vehicle specs with OEM parts distributors to get the exact components for your European ride.
  • Payment Processors - Your payment info goes through secure third-party systems. They're PCI compliant and heavily regulated.
  • Warranty Claims - If we're doing warranty work, we might need to share service records with manufacturers or their authorized reps.
  • Legal Requirements - If the law says we gotta hand over records (court orders, government requests, etc.), we're obligated to comply.
  • Business Transfers - If we ever sold the shop (not planning on it), customer records would transfer to the new owner. You'd be notified.

We'll never share your info for marketing purposes without your explicit consent. Period.

We take security seriously - same way we'd secure the keys to your Aston Martin. Here's what we're doing to keep your data locked down:

  • Encrypted Storage - All digital records are encrypted both in transit and at rest. Military-grade stuff.
  • Secure Servers - Our systems are hosted on Canadian servers with enterprise-level security and regular audits.
  • Limited Access - Only authorized staff can access customer records, and everything's logged. Can't be too careful.
  • Physical Security - Paper files are locked up tight. Our shop has security systems and controlled access areas.
  • Regular Backups - Data's backed up daily to secure offsite locations. If something goes sideways, we've got redundancy.
  • Staff Training - Everyone on our team knows the privacy protocols. We're not leaving this stuff to chance.

It's your data, and under Canadian law (PIPEDA), you've got some solid rights. Here's what you can do:

  • Access Your Info - You can request a copy of everything we've got on file. Usually takes about 30 days to compile.
  • Correct Mistakes - If something's wrong or outdated, let us know and we'll fix it. Accurate records help everyone.
  • Delete Your Data - Want us to erase your records? We can do that, except for stuff we're legally required to keep (tax records, warranty docs).
  • Opt-Out of Marketing - Don't wanna hear from us about specials or maintenance reminders? Click unsubscribe or shoot us an email.
  • Withdraw Consent - Changed your mind about something? You can withdraw consent for certain data uses anytime.
  • File a Complaint - If you think we've screwed up with your privacy, you can complain to us or directly to the Privacy Commissioner of Canada.

How to Exercise Your Rights:
Email us at service@obsidiancrest.info or call (604) 755-8920. We'll respond within 30 days.

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